Refund policy

Return & Refund Policy

Effective Date: July 10, 2026

Thank you for shopping with NR Artwork Studio. We take pride in producing high-quality printed artwork and want you to be satisfied with your purchase. Please read this Return & Refund Policy carefully before placing an order.

1. Overview

Because many of our products are printed specifically for each customer or are limited-edition art prints, our return policy differs from that of mass-produced retail products.

This policy applies to all purchases made through our website.

2. Change of Mind

Unless required by applicable law, we do not accept returns or offer refunds for orders because you:

  • Changed your mind
  • Ordered the wrong size
  • Ordered the wrong product
  • No longer want the item
  • Expected colors to appear differently on your screen
  • Provided an incorrect shipping address

Please review product descriptions, sizing information, and your order carefully before completing your purchase.

3. Made-to-Order Products

Made-to-order items are produced specifically for your order.

As a result, made-to-order products cannot be returned or exchanged except where:

  • The item arrives damaged;
  • The item contains a manufacturing defect; or
  • We shipped the wrong product.

4. In-Stock Products

Unused, unopened in-stock products may be eligible for return within 30 days of delivery, subject to the following conditions:

  • The item is in its original condition.
  • It has not been used, displayed, framed, or altered.
  • It is returned in its original packaging or packaging that provides equivalent protection.
  • You contact us for return authorization before sending the item.

Customers are responsible for return shipping costs unless the return is due to our error or a defective product.

Original shipping charges are non-refundable unless required by law.

5. Damaged, Defective, or Incorrect Orders

If your order arrives:

  • Damaged during shipping;
  • Defective due to manufacturing;
  • Incorrect because we shipped the wrong item;

please contact us within 7 days of delivery.

To help us resolve your claim quickly, please provide:

  • Your order number
  • A description of the issue
  • Clear photographs of the product
  • Photographs of the shipping box and packaging
  • Any visible damage to the shipping label, if applicable

We may request additional information before approving a replacement or refund.

6. Approved Resolutions

If your claim is approved, we may, at our discretion:

  • Replace the product;
  • Send the missing or correct item;
  • Repair the issue where practical;
  • Issue a partial refund; or
  • Issue a full refund to the original payment method.

The chosen remedy will depend on the nature of the issue and product availability.

7. Non-Returnable Items

The following items are not eligible for return unless they are defective or required by applicable law:

  • Made-to-order prints
  • Customized or personalized products
  • Limited edition prints (unless damaged or defective)
  • Gift cards
  • Clearance or final sale items
  • Digital downloads (if offered)

8. Return Authorization

Do not send products back without contacting us first.

Unauthorized returns may be refused or returned to the sender.

If your return is approved, we will provide instructions on how and where to return the item.

9. Return Shipping

Unless the return is due to our error or a defective product:

  • Customers are responsible for return shipping costs.
  • We recommend using a tracked and insured shipping service.
  • We are not responsible for returns that are lost or damaged during transit.

10. Refund Processing

Once we receive and inspect an approved return, we will notify you of the outcome.

If approved, refunds will be issued to your original payment method.

Please allow 5–10 business days for the refund to appear on your statement, depending on your financial institution or payment provider.

11. Order Cancellations

In-Stock Items

Orders for in-stock items may be cancelled before they have been shipped.

Made-to-Order Items

Orders for made-to-order products may only be cancelled before production has begun.

Once production has started, the order cannot be cancelled because the product is being created specifically for you.

12. Lost Packages

If a package is lost during shipment, please contact us as soon as possible.

We will work with the shipping carrier to investigate the shipment.

If the carrier confirms that the package has been lost, we will determine an appropriate resolution, which may include a replacement or refund, depending on the circumstances.

13. Refused Deliveries

If a shipment is refused or returned because:

  • an incorrect address was provided;
  • the package was not collected;
  • delivery was refused without cause;

any refund may be reduced by the original shipping charges, return shipping costs, and any fees charged to us by the shipping carrier.

14. Consumer Rights

Nothing in this Return & Refund Policy limits or excludes any rights or remedies available to consumers under applicable laws in Ontario, Canada, or any other jurisdiction where those rights cannot legally be excluded.

15. Contact Us

If you have any questions about this policy or need assistance with your order, please contact us.

NR Artwork Studio

Email: notrealartwork@gmail.com

Website: www.NRArtwork.com