Shipping policy

Shipping Policy

Effective Date: July 10, 2026

Thank you for shopping with NR Artwork Studio. This Shipping Policy explains how we process, ship, and deliver your orders. Please read it carefully before placing an order.

1. Shipping Destinations

We currently ship to addresses located within:

  • Canada
  • United States

We do not currently offer shipping to other international destinations.

2. Order Processing

Orders are processed during our regular business hours, Monday through Friday, excluding weekends and statutory holidays.

In-Stock Products

Orders for in-stock items are typically processed within 2–5 business days after payment has been confirmed.

Made-to-Order Products

Made-to-order items require production before shipment. Production typically takes 5–10 business days, depending on the product, order volume, and supplier availability.

If your order contains both in-stock and made-to-order items, we may ship everything together once all items are ready, unless otherwise noted or agreed.

Processing times are estimates and are not guaranteed.

3. Shipping Methods

We ship using reputable courier and postal services. The shipping carrier may vary depending on your location, package size, and delivery requirements.

Available shipping options and estimated delivery times will be displayed during checkout when applicable.

4. Shipping Rates

Shipping costs are calculated at checkout based on factors including:

  • Destination
  • Package size and weight
  • Shipping method selected
  • Order value (where applicable)

Any free shipping promotions will be subject to the terms stated at the time of the promotion.

5. Estimated Delivery Times

Once your order has been shipped, estimated delivery times are generally:

Within Canada

  • Standard Shipping: 2–8 business days

United States

  • Standard Shipping: 5–10 business days

These delivery estimates are provided for convenience only and are not guaranteed.

Actual delivery times may vary due to weather conditions, carrier delays, customs processing, seasonal demand, or other circumstances beyond our control.

6. Order Tracking

When available, you will receive a shipping confirmation email containing tracking information once your order has been dispatched.

Please allow up to 24 hours for tracking information to become active.

7. Customs, Duties, and Import Fees

Orders shipped to the United States may be subject to customs inspections, import duties, taxes, brokerage fees, or other government charges.

These charges, if applicable, are the responsibility of the customer and are not included in our product prices or shipping fees unless expressly stated.

8. Incorrect Shipping Information

Customers are responsible for providing complete and accurate shipping information.

If an incorrect or incomplete shipping address is provided, delays or additional shipping charges may occur.

If an order has not yet shipped, please contact us as soon as possible to request an address update. While we will make reasonable efforts to accommodate changes, we cannot guarantee that changes can be made after an order has been placed.

If an order is returned to us due to an incorrect address or failed delivery, additional shipping charges may apply before the order can be resent.

9. Lost Packages

If your tracking information indicates that your package has been lost or has not arrived within a reasonable time, please contact us.

We will work with the shipping carrier to investigate the shipment.

If the carrier confirms that the package has been lost in transit, we will determine an appropriate resolution, which may include a replacement or refund, depending on the circumstances.

10. Damaged Packages

If your order arrives damaged, please contact us within 7 days of delivery.

To help us process your claim, please provide:

  • Your order number
  • Photographs of the damaged product
  • Photographs of the shipping box
  • Photographs of the packaging materials
  • A description of the damage

Please retain all original packaging until your claim has been resolved, as the shipping carrier may require additional documentation or inspection.

11. Delivery Delays

We are not responsible for delays caused by circumstances beyond our reasonable control, including but not limited to:

  • Severe weather
  • Natural disasters
  • Customs processing
  • Postal or courier delays
  • Labour disputes
  • Public emergencies
  • Transportation disruptions
  • Incorrect shipping information provided by the customer

While we will make reasonable efforts to assist with delayed shipments, delivery dates cannot be guaranteed.

12. Refused or Undeliverable Shipments

If a shipment is refused, unclaimed, or returned to us because:

  • the delivery address was incorrect;
  • delivery could not be completed;
  • the package was refused by the recipient;

we may deduct the original shipping charges, return shipping fees, and any additional carrier charges from any refund, where permitted by applicable law.

Reshipment of returned orders may require payment of additional shipping charges.

13. Risk of Loss

Ownership and risk of loss for products pass to the customer upon delivery to the shipping address provided in the order, as confirmed by the shipping carrier.

14. Contact Us

If you have any questions about shipping or your order, please contact us.

NR Artwork Studio

Email: notrealartwork@gmail.com

Website: www.NRArtwork.com